The Awesome Ugly Co. is happy to accept the return of goods for a full refund within 14 days of receipt by you if a product is not as ordered or garments are faulty. The Awesome Ugly Co. will gladly assume responsibility for postage and handling costs associated with the return of faulty products.
Please choose carefully, refunds are not provided for change of mind.
Important: Items with personalisation cannot be exchanged or refunded unless the product is faulty.
All discounted items purchased are final sale. This includes all items that are on sale and/or in the clearance section of the website. These are non-returnable and not valid for exchange under any circumstance.
The garment does not fit. Will you let me exchange my purchase?
The Awesome Ugly Co. does not accept the exchange of garments for different sizes and colours for any personalised garments.
What information do I need to send with my return?
Goods must be returned in original condition, unworn and with tags attached. Please ensure you have your supporting documentation as proof of purchase. Please ensure that you indicate clearly in the Returns and Exchange Application your reason for return and your preferred remedy, i.e. whether you would like an exchange or refund (if the product is faulty)