Frequently Asked Questions

Shipping

How long will it take to get my order? 
We ship orders on Mondays – Fridays, during office hours only, and we don’t operate on public holidays. We always aim to post your order as quickly as possible (usually within 48 hours) but there might be some delays. Your patience is appreciated.

Once we ship your gear, it’ll get there in about this long: 

Australia:

We use Australia Post and your shiny package should arrive in 1-5 business days once shipped. 

International: 
Standard International: 
This goes through Australia Post and has basic tracking. Your gear should appear in about 1 to 4 weeks after we ship it, but can take up to 6 weeks or longer due to international delay. Once it arrives into your country, you’ll also be able to track your parcel through your local postal service.

Duties/Customs fees: Some countries may charge import duties and taxes or other random fees. UPS may also charge handling fees for processing your parcel through customs. Sorry, we have no control over this and it’s your responsibility to pay for any fees. We suggest you find out what fees are applicable in your country before you order. 

Will my order be tracked? 
Yes! You will receive a tracking number in your shipping confirmation email so you can follow your new gear all the way to your front door!

Payment

How can I pay? 
This website accepts Visa, Mastercard, Paypal and  Afterpay! We can’t accept any other forms of payment, sorry!

What is Afterpay?
Afterpay is a way to order your  goodies without needing to pay the whole amount upfront. We ship your order out as normal and you pay it off in fortnightly instalments over 6 or 8 weeks.  Please note: Afterpay is currently only available for Australian customers. READ THE FULL DETAILS!

Is it safe? 
Yep – nothing to be worried about! We have bunches of super nerdy encryption thingmos in place so that your payment is secure and your details remain ‘secret squirrel’. For the techno geeks out there – we us the Secure Sockets Layer protocol (SSL) with an encryption key length of 256-bits (the highest level commercially available).

 

Orders

How do I make an order? 
Just go to awesomeugly.com.au and click on a product you like and is available in your size and add to cart. Then just follow the easy checkout process and soon you’ll own some Awesome yet Ugly attire. 

I’m getting an error when I’m trying to place my order, help!? 
Check you’ve filled all the details out properly including your name, address. payment info and remember to tick the Terms and Conditions acknowledgement. Still not working? It might be the computer system. Be patient and remember, computers are people too. Email us at [email protected] (with screenshots if possible!) and we’ll see if we can track down the problem. 

How do I make changes to my order? 
Ok so here’s the deal, you have one hour from when you purchased to quickly email [email protected] with your order number and the changes you need to make. Unfortunately we can’t add products to your order, but we can change your delivery address or sizes during the 1 hour. What are you still doing here? Quick! Email them!

Can I split my current order so the items ship separately? Can I combine multiple orders? 
Unfortunately we can’t split or combine orders for you as our system won’t allow this. Our warehouse ninjas aim to ship your order/s asap!

How do I cancel an order? 
It’s the same deal as changing an order, you have one hour from when you made your order to email us at [email protected] to let us know you have to cancel. Why only one hours? Because after that your order slip is printed down in packing and sometimes those guys are lightning fast! 

Where is my order? 
If you haven’t received a shipping confirmation email from us yet then just drop an email to [email protected] and we’ll investigate.

If you have received a shipping notification just consult your tracking number for the latest update on where your package is.

Can I fast track my order?
Unfortunately we can’t fast track an order for you as our amazing ninja Warehouse team endeavours to pick and pack orders in the most efficient and fair way possible i.e. chronologically. If you have a big event coming up, we definitely recommend ordering with plenty of time for processing and shipping!

What about Delivery and Returns? 
No worries! Read all about our delivery and returns processes and policies here:

Products

Where are your products made? 
We manufacture in China. Why? Because they are experts in awesome and ugly clothing manufacturing and can do it fast . 

Where are your fabrics from? 
We source our fabrics from all around the world! Because there are some great fabrics out there that just need some seagulls and chips printed on them.